Help & Advice

All features of Fairpartners are easy and intuitive to use. Answers to frequently asked questions can be found here.

In general

Who do I contact, if I don’t know what to do next?

Our Customer Service is here solely for your questions and needs. You will receive direct and personal advice anytime at your request.

Contact us by phone Monday through Friday, 8 am to 6 pm.

+49 6102 8631-900 or by e-mail cc@fairpartners.com.

We are looking forward to hearing from you!

What support does Fairpartners offer in regards of supplier searches?

If you wish, you can hand in your requirements to our customer service by e-mail or phone (+49 6102 8631-900). We will make sure to get appropriate suppliers with all the necessary information onto the platform, in order for you to invite desired ones to your tenders.

STAGE – Company Presentations

How is a company profile best set up?

A good guide can be found here:

Setup Company Profile (PDF)

How do I best draw attention to my company?

Get active! With Quick Posts and Best Practices you can provide expertise and know-how of your company, increase your reach and by doing so, establish a corporate network.

Learn here how to work with it and what you gain from it:

Your company will attend an upcoming trade fair? You updated your website? You have started a discount promotion? You have an innovative idea that you want to present your target audience? You name it, you share it.

Fairpartners_Quick-Posts_Juli-2014 (PDF)

Does your company also have content and expertise, which you want to share and make available for others? Here is the perfect place for your technical presentations, lectures and white papers. Listed as a Best Practice document on Fairpartners they underscore the competence and quality of your business.

Fairpartners_Best-Practices_July-2014 (PDF)

NETWORK – Targeted Communication

As a purchaser, is gathering information necessarily binding?

You sure can ask diverse circles of suppliers to provide specific information that is of interest for your proposition without any obligations for you.

As a sales person, can I simply write to potential customers?

You can respond purposefully to all inquiries that are visible to you. Find the respective contact details in the company profiles of the requesting company, unless another information is given in the request.
Additionally, you can address any company directly with a Quick Posts and provide information. It is up to the quality of the information provided and the interest of each responsible contact person how much attention your message will eventually receive. 

What can Quick Posts be used for?

With 140 characters – the possibility of an attachment included – you can inform either thousands of companies or solely a selected group about your offer or search. A supplier? A solution? New customer?

Your company will attend an upcoming trade fair? You updated your website? You have started a discount promotion? You have an innovative idea that you want to present your target audience? You name it, you share it.

Get active! With Quick Posts and Best Practices you can provide expertise and know-how of your company, increase your reach and by doing so, establish a corporate network.

Learn here how to work with it and what you gain from it:

Fairpartners_Quick-Posts_July-2014 (PDF)

How to circulate Best Practices? - Any examples?

Does your company also have content and expertise, which you want to share and make available for others? Here is the perfect place for your technical presentations, lectures and white papers. Listed as a Best Practice document on Fairpartners they underscore the competence and quality of your business.

Fairpartners_Best-Practices_July-2014 (PDF)

MARKET – Requests and Offers

Which procurement possibilities are available on Fairpartners?

RFI (Request for Information)
This tender option is particularly suitable as an initial way of testing the market. The bids submitted are not binding.

RFP (Request for Proposal)
This tender option is particularly suitable when you are well acquainted with the market and has an exact idea of the product or service advertised. The offers submitted are binding.

Reverse English Auction
This form of request for quotations is especially suitable for clearly specified goods and services. In a Reverse English Auction the sellers can only underbid each other. You determines the minimum bid-range. The offers submitted are binding. You are obliged to accept one of the best bids, if it is below the binding limit price.

Reverse Dutch Auction
In this kind of auction the price is rising round by round in fixed increments beginning with the starting price defined by the purchaser. The Reverse Dutch Auction is over as soon as at least one bid is submitted in a round or the maximum price is reached. You are obliged to accept one of the submitted bids.

Multi-Round Auction
In this kind of auction the price is falling round by round in fixed increments beginning with the starting price defined by you. Every supplier has to confirm in every round that he is offering for the price of the current round. If he does not confirm his offer for a round the Multi-Round Auction ends for him and his last bid is valid. The Multi-Round Auction ends when the minimum price is reached. The offers submitted are binding. You are obliged to accept one of the best bids, the binding limit price has been reached or underbid.

In which time do suppliers respond to requests?

It is possible to define a confirmation period to ensure that supplier indicates its interest in submitting a bid. Thus, if a supplier wants to participate in the tendering, actions must be undertaken within the time limit.

Can’t find the right answer here? Feel free to call us.”

Our Customer Service is here for you:
Call: +49 6102 8631-900
E-mail: cc@fairpartners.com

Helpful Tips and Tricks

The more active you are on the platform, the higher your company appears in search results.”